Terms & Conditions

Effective Date: January 5th, 2025

Welcome to www.gonutsdonuts.com (the “Website”), operated by Gonuts Donuts (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our Website and the services we provide. By accessing or using our Website, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using the Website.

1. General Information

  • Business Name: Gonuts Donuts

  • Address: The Place at 5th, 5th Parklands, Nairobi, Kenya

  • Email: hello@gonutsdonuts.com

2. Use of the Website

2.1. You must be at least 18 years old or have parental/guardian consent to use this Website.
2.2. You agree not to use the Website for any unlawful purposes or in violation of these Terms.
2.3. Unauthorized use of the Website, including but not limited to hacking, transmitting viruses, or engaging in fraudulent activities, is prohibited.

3. Orders and Payments

3.1. All prices on the Website are listed in Kenyan Shillings (KES) and include applicable taxes unless otherwise stated.
3.2. Orders are subject to availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or issues with payment. 3.3. Payment must be made in full at the time of ordering through the payment methods provided on the Website.
3.4. Once your order is placed, you will receive a confirmation email. This email does not signify acceptance of your order but serves as an acknowledgment of receipt.

4. Shipping and Delivery

4.1. We deliver within Nairobi, Kenya. Delivery times are estimated and may vary due to external factors.
4.2. It is your responsibility to provide accurate delivery information. We are not liable for delays or failed deliveries caused by incorrect or incomplete details.
4.3. Risk of loss passes to you upon delivery of the order.

5. Returns and Refunds

5.1. Due to the perishable nature of our products, we do not accept returns.
5.2. If you receive a damaged or incorrect order, please contact us at hello@gonutsdonuts.com within 24 hours of receipt with your order details and photographic evidence. We will evaluate your claim and may issue a replacement or refund at our discretion.

6. Intellectual Property

6.1. All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of Gonuts Donuts or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
6.2. You may not reproduce, distribute, modify, or otherwise exploit any part of the Website without our prior written consent.

7. Limitation of Liability

7.1. We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Website, including but not limited to errors, interruptions, or loss of data.
7.2. We do not guarantee that the Website will be free from viruses or other harmful components.

8. Third-Party Links

8.1. The Website may contain links to third-party websites. These links are provided for convenience only, and we are not responsible for the content, accuracy, or practices of these third-party sites.

9. User Accounts

9.1. To place orders, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
9.2. We reserve the right to terminate or suspend your account for any unauthorized use or violation of these Terms.

10. Privacy Policy

10.1. Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Cookies

11.1. This Website uses cookies to improve user experience. By using the Website, you consent to our use of cookies in accordance with our Cookie Policy. You have the right to disable cookies through your browser settings.

12. Termination

12.1. We may terminate or suspend your access to the Website at any time, with or without notice, for any reason, including a breach of these Terms.

13. Governing Law

13.1. These Terms are governed by and construed in accordance with the laws of Kenya. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Nairobi, Kenya.

14. Changes to Terms and Conditions

14.1. We reserve the right to update or modify these Terms at any time without prior notice. The revised Terms will be posted on this page with the updated effective date.
14.2. By continuing to use the Website after any changes, you accept the revised Terms.

15. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Thank you for choosing Gonuts Donuts. We hope you enjoy our products and services!