Privacy Policy

Effective Date: January 1, 2025

Website Name: www.gonutsdonuts.com
Business Name: Gonuts Donuts
Contact Email: hello@gonutsdonuts.com
Address: The Place at 5th, 5th Parklands, Nairobi, Kenya

Introduction

Gonuts Donuts is committed to protecting your privacy and ensuring your personal data is handled securely. This privacy policy outlines how we collect, use, store, and share your data, as well as your rights regarding this information in compliance with the General Data Protection Regulation (GDPR).

Data We Collect

We collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and shipping address.

  • Account Information: Username, password, and profile details when you create an account.

  • Transaction Information: Payment details and order history.

  • Website Usage Data: IP address, browser type, device information, and cookies.

  • Communication Records: Messages, queries, and feedback submitted via forms or email.

How We Use Your Data

We use your personal data for:

  1. Order Processing: To fulfill and deliver your orders.

  2. Customer Support: To respond to inquiries and provide assistance.

  3. Marketing: To send promotional content, offers, and updates (with your consent).

  4. Improvement: To analyze website performance and enhance user experience.

  5. Legal Compliance: To comply with legal obligations and resolve disputes.

How We Store Your Data

We store your data securely using industry-standard encryption and access controls. Personal data is retained only as long as necessary to fulfill the purposes outlined or comply with legal obligations.

Sharing Your Data

We do not sell your data. However, we may share it with trusted third parties, including:

  • Payment Processors: For secure payment transactions.

  • Delivery Services: To ensure timely order delivery.

  • IT Service Providers: For hosting and website maintenance.

  • Legal Authorities: If required by law.

All third-party providers are bound by confidentiality agreements and GDPR compliance.

Security Measures

We implement robust security measures, including:

  • Encryption of sensitive data during transmission.

  • Regular security audits and updates.

  • Restricted access to personal data.

Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

  1. Remember Preferences: Store your language and region settings.

  2. Analyze Usage: Understand how you interact with our website.

  3. Provide Targeted Advertising: Display relevant content and offers.

Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality.

  • Analytics Cookies: Help us analyze site performance and usage.

  • Marketing Cookies: Allow us to deliver personalized ads.

Your Rights Regarding Cookies

Under GDPR, you have the right to:

  • Decline Cookies: You can adjust your browser settings to reject cookies or notify you when cookies are being used. However, some website features may not function properly without cookies.

  • Manage Preferences: Access our Cookie Management tool to customize your preferences at any time.

By continuing to use our website, you consent to our use of cookies unless you have opted out.

Your Rights

Under GDPR, you have the following rights:

  1. Access: Request access to your personal data.

  2. Correction: Request corrections to inaccurate data.

  3. Deletion: Request deletion of your data under certain conditions.

  4. Restriction: Request limited processing of your data.

  5. Data Portability: Receive your data in a portable format.

  6. Objection: Object to data processing, including for marketing purposes.

  7. Withdraw Consent: Withdraw consent for data usage at any time.

To exercise your rights, contact us at hello@gonutsdonuts.com.

Updates to This Policy

We may update this policy to reflect changes in regulations or our practices. All updates will be posted on this page with the revised date.

Contact Us

If you have questions or concerns about this privacy policy, please reach out to us:

Thank you for trusting Gonuts Donuts with your privacy.